FREQUENTLY ASKED QUESTIONS
Welcome to www.cardrainpouch.com. Below are answers to our frequently asked questions. If you have any other questions, please feel free to contact us via email.

1. How do I place an order?
   You can place an order on our website by following the steps below:
   ● Browse the products you are interested in and select the quantity you want.
   ● Click “Add to Cart”.
   ● After making all your selections, click the shopping cart icon to proceed to the checkout page.
   ● Enter your shipping address and payment information, then confirm your order.
2. What are the payment methods for your order?
   We accept a variety of payment methods, including but not limited to:
   ● Credit card (such as Visa, MasterCard, American Express)
   ● Debit card
   ● PayPal
   During the checkout process, you can choose the payment method that suits you.
3. How much does shipping cost? How long will it take to receive the item?
   ● Shipping costs: Shipping costs vary depending on your order value and shipping address, and will be detailed during checkout.
   ●Shipping time: Order processing usually takes 2 working days, shipping time varies depending on the destination, usually delivered within 6 working days for orders within Europe and 12 working days for international orders.
4. How do I request a return or exchange?
   If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days of receiving the product. Please follow the steps below:
   ● Email your return request to marketmedal@cardrainpouch.com, provide your order number and reason for return.
   ● Our customer service team will provide you with detailed return instructions.
5. How do I track my order?
   After your order is shipped, we will send you a confirmation email with a tracking number. You can use the tracking number to check the status of your package on the official website of the designated courier company.
6. Is there a warranty on the product?
   Yes, all products have a one-year warranty service under normal use. If there is a quality problem during the warranty period, please contact us in time so that we can provide you with repair or replacement services.
7. How do I contact customer service?
   If you encounter any problems during the shopping process, or have any questions, please contact us through the following methods:
   ●Email: marketmedal@cardrainpouch.com
   Our customer service team will respond to your inquiry as soon as possible.
8. How is the website security guaranteed?
   We take your privacy and security very seriously. The website uses the latest security technology, including HTTPS encryption, to protect your personal information and payment information.
9. Can I modify or cancel my order?
   If you need to modify or cancel your order, please contact us as soon as possible. If your order has not been shipped, we will do our best to meet your request. Otherwise, you need to apply for a return in accordance with the return policy.
10. Other FAQs
    If you have any other questions or need further information, please feel free to contact our customer service team, we will be happy to serve you.

Thank you for visiting www.cardrainpouch.com and choosing us! We look forward to providing you with quality service and products.